Delete my GoJuip account

Last updated: 9 May 2026

This page explains how to delete your GoJuip Rider or Driver account, what data is removed, and what we are required to keep. It exists to satisfy the Google Play Data Safety requirement that every app provides a user-initiated account-deletion path.

How to delete from inside the app

1. Open the GoJuip Rider or Driver app.
2. Go to Profile → Settings → Account & security.
3. Tap Delete my account.
4. Confirm with the OTP we send to your registered phone number.

Your account immediately enters a 30-day grace window. During this window:

• You cannot book or accept new trips.
• You can still sign in to cancel the deletion. Signing in cancels the deletion automatically.
• Any in-progress trip will complete before deletion proceeds.

How to delete without the app

If you cannot access the app (for example, you have already uninstalled it), email privacy@goju.app from the email address registered to your account, with the subject line Delete my account. Include the phone number registered to the account so we can verify ownership. We process out-of-app deletion requests within 7 working days, after which the same 30-day grace window applies.

What is deleted after the grace window

• Profile photo, name, email, phone number.
• Saved emergency contacts, home/work addresses, payment-method tokens.
• Driver KYC documents (licence, vehicle papers, inspection photos).
• Push tokens, device identifiers, and stored chat history.
• Wallet ledger entries are anonymised so no remaining record can be traced back to you.

What we are legally required to keep

To comply with financial-audit, anti-fraud, and tax obligations we keep the following in an anonymised form for 7 years after deletion:

• Trip records (route, fare, time-stamps) with no personal identifiers.
• Payment settlement and refund records as required by Paystack, Flutterwave, Stripe, and our auditors.
• Safety-incident reports involving your account, where retention is necessary to respond to a regulator or court order.

None of the retained records can be linked back to you by GoJuip staff once the anonymisation has run.

Data export before deletion

You may request a copy of your personal data before deletion. Email privacy@goju.app with the subject line Export my data. We respond within 30 days with a downloadable archive.

Questions

Privacy enquiries: privacy@goju.app
Data Protection Officer: dpo@goju.app