GoJuip Support

We're here to help. Most questions are answered fastest through the in-app Help screen, where our team can see your trip context.

Quick links

• Contact us
• Account & verification
• Fares, payments & refunds
• Safety & emergencies
• Drivers
• Delete my account

Contact us

We aim to respond to support emails within one business day. Safety incidents are triaged immediately. If you are in immediate danger, please call your local emergency number first.

Account & verification

I can't receive my OTP. Make sure your phone has signal, then tap Resend code. If it still doesn't arrive, switch between Wi-Fi and mobile data and try again. If the issue persists, email support@goju.app with the phone number you registered.

I changed my phone number. Open Profile → Account & security → Change phone number. You'll be asked to verify both the old and new numbers.

I want to delete my account. See the dedicated data-deletion page.

Fares, payments & refunds

I was charged the wrong fare. Open the trip in the app and tap Help → Fare looks wrong. We'll review the route telemetry and respond within 24h.

My wallet top-up failed but my card was charged. Reversals from Paystack, Flutterwave, or Stripe usually settle within 7 working days. If your money has not appeared by then, contact us with your trip ID and bank statement reference.

I want a refund. Open the trip → Help → Request refund. Refund requests are reviewed by our finance team in line with the Terms of Service.

Safety & emergencies

If you are in immediate danger, call your local emergency number first. Then open the GoJuip app and tap the Panic button — this notifies your trusted contacts and our safety desk with your live location.

For incidents that have already happened, please report through Help → Safety incident in the app, or email safety@goju.app. We retain trip recordings for dispute and incident review.

Read more on our Safety page.

Drivers

How do I sign up to drive? Download the GoJuip Driver app, complete the in-app verification (driving licence, vehicle papers, NIN, vehicle photos). Most drivers are approved within 24 hours.

How do payouts work? Earnings settle to your in-app driver wallet at the end of each trip. You can request an instant payout to your registered bank account at any time, or rely on the automatic weekly payout.

My account was suspended. Email support@goju.app from the email address registered to your driver account. Include your driver ID. We'll review the suspension reason and respond within 2 business days.

For businesses

Interested in a corporate ride account, fleet onboarding, or a launch partnership? Email partners@goju.app.